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Account Deletion Policy

Last Updated: July 29, 2026

This Account Deletion Policy explains how customers may request deletion of their account from the Prem Jewellers Digital Gold and Digital Silver Application.

1. Requesting Account Deletion

Customers may request deletion of their account by contacting customer support through:

Email: ashish@premjewellers24.com

Customer Support Number: 9814277860

Support Hours: 11:00 AM to 8:00 PM

The request should be made using the registered email address or registered mobile number associated with the account.

Prem Jewellers may request additional information to verify the customer's identity before processing the request.

2. Conditions for Account Deletion

Before an account can be deleted:

  1. The customer's digital gold and digital silver wallet balance must be zero;

  2. All eligible digital metal must be sold, redeemed, or otherwise resolved according to the App's available options;

  3. There must be no pending purchase, sale, payment, refund, delivery, or redemption request;

  4. Any outstanding account-related issue must be resolved;

  5. Required identity verification may need to be completed.

3. Account Deletion Process

After receiving a deletion request, Prem Jewellers may:

  1. Verify the identity of the account holder;

  2. Review the account balance and transaction status;

  3. Check for pending transactions, refunds, deliveries, disputes, or legal requirements;

  4. Process the deletion request after all applicable conditions have been met;

  5. Send confirmation to the customer through the registered contact details.

The processing time may vary depending on account activity, pending transactions, verification requirements, and applicable legal obligations.

4. Retention of Certain Information

Account deletion does not necessarily require immediate deletion of all customer information.

Prem Jewellers may retain certain information, including KYC information, transaction records, financial records, and other required information, where retention is necessary to:

  • Comply with applicable laws;

  • Meet tax, accounting, audit, KYC, or regulatory requirements;

  • Prevent fraud;

  • Resolve disputes;

  • Enforce agreements;

  • Protect legal rights.

Any retained information will be handled in accordance with applicable requirements and our Privacy Policy.

5. Effect of Account Deletion

After the account is deleted:

  1. The customer may lose access to the App;

  2. Account information and transaction history may no longer be available through the App;

  3. Certain non-essential personal information may be deleted or anonymized;

  4. Information required for legal, regulatory, security, or record-keeping purposes may be retained.

Customers should ensure that all necessary transaction information is reviewed or saved before requesting account deletion.

6. Re-registration

A customer who wishes to use the App again after account deletion may be required to:

  1. Create a new account;

  2. Complete registration again;

  3. Provide updated information;

  4. Complete KYC or other verification requirements where applicable.

Account Deletion Complaints

For questions or concerns regarding account deletion, contact:

Customer Support Email: ashish@premjewellers24.com

Customer Support Number: 9814277860

Support Hours: 11:00 AM to 8:00 PM

For escalation:

Grievance Officer: Ashish Garg

Grievance Officer Email: ashish8984@gmail.com

Grievance Officer Contact: 8146637627

Website: www.premjewellers24.com